Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
IT Help Desk hours are from 8am to 6pm Monday through Friday excluding Federal Holidays. After hours support is available Monday through Friday from 6pm until 10pm for Blocker * issues.
There are no reported issues at this time.
* "Blocker" - an issue preventing publication on deadline the same business day.
Get NetSuite Help
Get assistance for NetSuite problems and questions
Required fields are marked with an asterisk*
{"xsrfToken":"6373fe0c4c25334fc9042c9d3c6f14231d087904_lout","branding":{"id":"9","key":"ihd","name":"IT Help Desk","portalBaseUrl":"/servicedesk/customer/portal/9"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f0c61a53-61bc-435d-97f5-04d97ab60cc2/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1OGQyOTI4MS00NjA0LTQ5MDAtODYxZC02ZjcxODQ0OTYxZmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmYwYzYxYTUzLTYxYmMtNDM1ZC05N2Y1LTA0ZDk3YWI2MGNjMiI6WyJyZWFkIl19LCJleHAiOjE3NjgzMDg5OTgsIm5iZiI6MTc2ODMwODM5OH0.TII2o5tKxKPqcPVBcqD_kt2BNH4uJXja9UB81_ljNwI&client=58d29281-4604-4900-861d-6f71844961fc&mode=fit","logoId":"f0c61a53-61bc-435d-97f5-04d97ab60cc2","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Tax Analysts IT Helpdesk","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Tax Analysts IT Helpdesk","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"9","key":"ihd","projectId":10024,"serviceDeskId":9,"name":"IT Help Desk","description":"<p>IT Help Desk hours are from 8am to 6pm Monday through Friday excluding Federal Holidays. After hours support is available Monday through Friday from 6pm until 10pm for Blocker <sup>*</sup> issues.</p>\n<p><br class=\"atl-forced-newline\"><font color=\"Green\"> There are no reported issues at this time. </font></p>\n<p><br class=\"atl-forced-newline\"><font color=\"Blue\"> <sup>*</sup> \"Blocker\" - an issue preventing publication on deadline the same business day. </font></p>","portalBaseUrl":"/servicedesk/customer/portal/9","reqTypes":[{"id":"114","name":"Employee Move Request Form","descriptionHtml":"","callToAction":"Employee Move Request Form","introHtml":"<p>Please use this form to request IT equipment and services moves for existing employees. <br> Please note: All move request forms must be submitted at least 3 business days prior to the requested move date.</p>","icon":10458,"iconUrl":"https://taxanalysts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[41],"key":""},{"id":"111","name":"Get IT Help","descriptionHtml":"<p>Get assistance for general IT problems and questions</p>","callToAction":"Get IT Help","introHtml":"<p>Get assistance for general IT problems and questions</p>","icon":10541,"iconUrl":"https://taxanalysts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[41],"key":""},{"id":"117","name":"Get NetSuite Help","descriptionHtml":"","callToAction":"Get NetSuite Help","introHtml":"<p>Get assistance for NetSuite problems and questions</p>","icon":10536,"iconUrl":"https://taxanalysts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[41],"key":""},{"id":"112","name":"New Hire IT Resource Request Form","descriptionHtml":"<p>Please use this form to request IT services and equipment for all new hires. Please note, all forms must be submitted at least 5 business days prior to the New Hire Start Date.</p>","callToAction":"New Hire IT Resource Request Form","introHtml":"<p>Please use this form to request IT services and equipment for all new hires. Please note, all forms must be submitted at least 5 business days prior to the New Hire Start Date.</p>","icon":10517,"iconUrl":"https://taxanalysts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[41],"key":""},{"id":"119","name":"Tax Notes and Alfresco Issues","descriptionHtml":"<p>All issues or problems related to Tax Notes and or Alfresco. All other issues related to Netsuite, IT, etc should be directed to those categories in prior page</p>","callToAction":"Tax Notes and Alfresco Issues","introHtml":"<p>Submit general issues or problems for Tax Notes or Alfresco</p>","icon":10458,"iconUrl":"https://taxanalysts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[41],"key":""},{"id":"120","name":"Tax Notes Proposals","descriptionHtml":"<p>Please submit your idea here for review.</p>","callToAction":"Tax Notes Proposals","introHtml":"<p>Suggestions for new features, applications, improvements, and more!</p>","icon":10458,"iconUrl":"https://taxanalysts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[41],"key":""},{"id":"116","name":"Alexandria CMS Help","descriptionHtml":"","callToAction":"Alexandria CMS Help","introHtml":"<p>Report bugs or suggest improvements for the Alexandria CMS system</p>","icon":10512,"iconUrl":"https://taxanalysts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"118","name":"Alexandria CMS User Guide Suggestions","descriptionHtml":"","callToAction":"Alexandria CMS User Guide Suggestions","introHtml":"<p>Submit your suggestions for updates to the manual</p>","icon":10458,"iconUrl":"https://taxanalysts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"115","name":"Get Outlook or Office365 Help","descriptionHtml":"<p>Get assistance for Outlook email or Office365 related problems and questions</p>","callToAction":"Get Outlook or Office365 Help","introHtml":"<p>Get assistance for new Outlook email or Office365 related problems and questions</p>","icon":10458,"iconUrl":"https://taxanalysts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"113","name":"taxnotes.com Help","descriptionHtml":"<p>Please submit your feedback here so that we can Kaizen it and make it better.</p>","callToAction":"taxnotes.com Help","introHtml":"<p>Report bugs or suggest improvements for TaxNotes.com</p>","icon":10539,"iconUrl":"https://taxanalysts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":41,"name":"Help"}],"orderMapping":{"45":[111,119,120,115,117,112,114],"41":[111,119,120,117,112,114],"44":[112],"43":[120],"42":[120]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IHD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1OGQyOTI4MS00NjA0LTQ5MDAtODYxZC02ZjcxODQ0OTYxZmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjgzMDk1OTgsIm5iZiI6MTc2ODMwODM5OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.yOaaz9zAHSxWWtuFJUUAc3WV_fRGEE6xbt2u-SwXBDs","targetCollection":"upload-project-10024","endpointUrl":"https://api.media.atlassian.com","clientId":"58d29281-4604-4900-861d-6f71844961fc","tokenDurationInMins":20}},"reqCreate":{"id":117,"projectId":10024,"issueType":{"id":"10015","name":"NetSuite Help"},"form":{"name":"Get NetSuite Help","descriptionHtml":"","callToAction":"Get NetSuite Help","intro":"<p>Get assistance for NetSuite problems and questions</p>","instructions":"","icon":10536,"iconUrl":"https://taxanalysts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10137","fieldConfigId":"10242","label":"NetSuite Help for","description":"Please select from the dropdown","descriptionHtml":"<p>Please select from the dropdown</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10297","label":"Can't connect to NetSuite","selected":false,"children":[]},{"value":"10298","label":"Reports needed","selected":false,"children":[]},{"value":"10299","label":"How do I...?","selected":false,"children":[]},{"value":"10300","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summary","descriptionHtml":"<p>Summary</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please provide detailed information.","descriptionHtml":"<p>Please provide detailed information.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10074","fieldConfigId":"10179","label":"Department","description":"You must select your department.","descriptionHtml":"<p>You must select your department.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10156","label":"Please select your department","selected":true,"children":[]},{"value":"10157","label":"Commentary","selected":false,"children":[]},{"value":"10158","label":"Copy Desk/Proofreading","selected":false,"children":[]},{"value":"10159","label":"Executive","selected":false,"children":[]},{"value":"10160","label":"Finance","selected":false,"children":[]},{"value":"10161","label":"Human Resources","selected":false,"children":[]},{"value":"10162","label":"IT","selected":false,"children":[]},{"value":"10163","label":"News","selected":false,"children":[]},{"value":"10164","label":"Production","selected":false,"children":[]},{"value":"10165","label":"Research","selected":false,"children":[]},{"value":"10166","label":"Sales and Marketing","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Screenshot or other Attachment","description":"Upload your screenshot or other files here.","descriptionHtml":"<p>Upload your screenshot or other files here.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"How urgent is it?","description":"*Blocker* – Publishing cannot occur because of this issue \\\\ *Critical* – This severely affects the ability more than 1 person \\\\ *Major* – I can’t work effectively until this is resolved \\\\ *Minor* – I can work but using workarounds \\\\ *Trivial* – I’d like for this to be fixed when feasible \\\\ *Future* – Change needs to be made at a specified future date","descriptionHtml":"<p><b>Blocker</b> – Publishing cannot occur because of this issue <br class=\"atl-forced-newline\"> <b>Critical</b> – This severely affects the ability more than 1 person <br class=\"atl-forced-newline\"> <b>Major</b> – I can’t work effectively until this is resolved <br class=\"atl-forced-newline\"> <b>Minor</b> – I can work but using workarounds <br class=\"atl-forced-newline\"> <b>Trivial</b> – I’d like for this to be fixed when feasible <br class=\"atl-forced-newline\"> <b>Future</b> – Change needs to be made at a specified future date</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Blocker","selected":false,"children":[]},{"value":"10001","label":"Critical","selected":false,"children":[]},{"value":"10007","label":"Future","selected":false,"children":[]},{"value":"10004","label":"Major","selected":false,"children":[]},{"value":"10005","label":"Minor","selected":true,"children":[]},{"value":"10006","label":"Trivial","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/9/create/117","requestValidateBaseUrl":"/servicedesk/customer/portal/9/validate/117","calendarParams":{"firstDay":0,"date":"2026-01-13T07:46:38-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1OGQyOTI4MS00NjA0LTQ5MDAtODYxZC02ZjcxODQ0OTYxZmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjgzMDk1OTgsIm5iZiI6MTc2ODMwODM5OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.yOaaz9zAHSxWWtuFJUUAc3WV_fRGEE6xbt2u-SwXBDs","targetCollection":"upload-project-10024","endpointUrl":"https://api.media.atlassian.com","clientId":"58d29281-4604-4900-861d-6f71844961fc","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}